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F.A.Q

                                                                                            FAQ

 

Q1.Are your items Authentic?
our shoes are from the factory,they are original.
 
Q2:Do I need to pay the sales tax?
No, there is no sales tax on our site.
 
Q3.What can I do, if I cannot place an order successfully online?
If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser,turn off Firewall and then try again. Second, if the problem persists, please change another computer or anotherinternet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above stepsdon’t work, you can contact us.
 
Q4.What are your methods of payment?
We accept Western union,Moneygram,credit card,including VISA and MasterCard.
You will be asked to enter your card details as part of the ordering process if you are paying for your order using credit card,and you will find further instructions when you process your first order.If you'd like to use Western Union and Money Gram .It can enjoy the discount . Please contact our customerservice representatives on the contact us page directly , they would inform you the details .We will reply to youwithin 24 hours.

Q5.Is my payment on your site secure?
we realize how important it is to securely store any of your personal information. Our website maintains thehighest levels of security by using high-level SSL encryption technology, the most advanced security softwarecurrently available for online transactions.We do not rent, sell, or share personal information about you with anythird party or nonaffiliated companies except to provide the Services you've requested.
 
Q6.What should I do if I am getting an error when I pay with my credit card?
If you are trying to checkout using credit card as your payment method but receiving an error, please go backand place an order again, your previous orders placed without payment should be cancelled within 24 hours. Pleasecheck with your credit card company to verify that your card is in good standing, if your three orders or more did notgo through, please contact us for assistance.
 
Q7.What would happen if my order did not go through but my credit card charged?
If you did not receive an order confirmation number within 24-48 hours, your order was not completed.You can contact with us for more details.All successful orders that receive an order confirmation number will be charged when the item is shipped fromour warehouse.
 
Q8.Why do you charge my card more than your product price?
We only receive the product price. Credit card payment will be over charged 3%-5% for the InternationalMonetary Conversion Fees by the third party.Hope you can understand.
 
Q9.Where do you ship and what are your shipping rates?
1. We Ship to worldwide area for free by EMS.
2. We will provide you with tracking number via e-mail once your merchandises have been shipped out.
 
Q10.My credit card was declined, now what?
There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit cardstatement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including enteringthe wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Q11: Are there any benefits to having an account with you?
With an account on our website,you will have access to the following information:
Your Account Information;
Your order status;
Your Email Subscriptions;
Your Coupons and Gift Certificates.
 
Q12: What if I can't remember my password?
If you've forgotten your password,click the ' Forgot your password?' on the LOG IN page and follow the instructions on the next page to change your password.